Applicable to SunDAT Pro, SunDAT Standard, & SunDAT Essential

Issue

During installation, if you receive an error message "Unable to Connect Api server"

When logging into SunDAT, if the tool doesn’t allow you to log in even though you are using the correct username and password.



Cause

Typically this error is due to a firewall or restrictive internet policy keeping SunDAT from accessing certain online data it needs to function.  


Solution

If you are still experiencing issues after applying these solutions, please contact SunDAT Support at support@sundat.ftcsolar.com.