SunDAT for SketchUp Support

Applicable to SunDAT Pro, SunDAT Standard, & SunDAT Essential

Issue

During installation, if you receive an error message "Unable to Connect Api server"

When logging into SunDAT, if the tool doesn’t allow you to log in even though you are using the correct username and password.

Cause

Typically this error is due to a firewall or restrictive internet policy keeping SunDAT from accessing certain online data which it needs to function.  

Solution

• If you are on a VPN, disconnect and try to reinstall.
• Contact your IT administrator and ask them to:
  1. Run the tests here (for installation issues):  https://wyday.com/limelm/help/faq/#internet-error
  2. Ensure that the URLs below are “safe-listed” within your organization’s internet policy.
     High Priority/Critical URLs
     https://wyday.com
     https://sundat.ftcsolar.com/*
     https://sundat.ftcsolar.com:3448/*
     Required by not Critical
     https://maps.googleapis.com/maps/api/*
     https://fonts.googleapis.com/*
     https://developer.nrel.gov/api/*
     https://earthquake.usgs.gov/designmaps/*
     https://design.medeek.com/resources/*
     https://freegeoip.net/json/*

If you are still experiencing issues after applying these solutions, please contact SunDAT Support at support@sundat.ftcsolar.com.