Applicable to SunDAT Pro, SunDAT Standard, & SunDAT Essential


Issue:

When trying to create a site in Site Configuration, I receive this error message: Exception : undefined method for '/' for nil:NilClass



Potential Cause(s):

  • SunDAT is having trouble connecting with the Google Maps API


Solution:

  • Disconnect from any firewall or VPN.  Then open SunDAT for patches to download and install.  Close SunDAT and SketchUp and then delete the webcache folder.
  • If you are unable to disconnect from a firewall or VPN, please check with IT administrator that the URLs SunDAT uses are white listed with your company’s network.  You can find more about what URLs to white list here: Unable to connect API Server Error
  • If none of these steps work, please contact Support.