SunDAT for SketchUp Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Announcements
Important Message
2
For Customers: SunDAT for SketchUp Support Ends in 2022
Announcement: SunDAT for SketchUp is Ending Support in 2022
Getting Started
Registration & Account Management
3
Trial Version
SunDAT Subscription FAQ
Not received a product key
Installation
3
Installation Help
How do I input my product key?
Unable to connect API Server Error
Using SunDAT
10
Dashboard
Site Overview
How do I open SunDAT?
How do I save my SunDAT model?
More information about inputs in SunDAT
View all 10
Creating a Project
Starting a Project
4
How to import a KMZ/KML
Unable to import KMZ/KML
Crooked Geo-location Site Image
Adding more site Imagery
Site Configuration
4
Site Configuration
Creating a project in Site Configuration
After importing KMZ/KML, Address shows "Boulder (CO), USA"
Error Exception: undefined method '/' for nil:NilClass
Region Management
2
Region Management
What is a Region & how do I create a Region?
Keepouts
3
Keepouts
Obstruction Keepouts
Boundary Keepout
Shadow Analysis
3
Shadow Analysis
Shade Keepouts
Shade Profile
Table Creation
3
Share tables or blocks
Favorite a table
Is there a way to see a table after it has been created?
Fixed Tilt Ground Mount Table Creation
2
Table Creation-Fixed Tilt Ground Mount
Tilt Angle Maximum
Rooftop Table Creation
1
Table Creation-Fixed Tilt Rooftop
Tracker Table Creation
5
Table Creation-Tracker
2P Single Axis Tracker
1P Single Axis Tracker
Create a 2-panel row tracker with a gap in the middle
Creating a tracker table with uneven number of modules
Canopy Table Creation
2
Table Creation-Canopy
What are the different canopy structures?
Block Creation
2
Block Creation
How to create an Inverter Enclosure Block?
PV Layout
3
PV Layout
Canopy PV Layout
Varies Row Spacing based on slope and shading
Layout Results
3
PV Layout Results
Change how tables or blocks are rendered
Pile visibility
Features
Energy Analysis
5
Energy Analysis
Energy analysis estimates are showing "0"
Exporting to PVSyst
Can I run a layout with an imported weather file?
Does SunDAT support bifacial modules?
Topography
3
Topography
Creating a topo surface from a DWG file
Topography Troubleshooting
Slope Analysis
6
Slope Analysis
Surface Heatmap
Layout Analysis
Cut Fill Estimate
Follow Terrain? Toggle
View all 6
Scripting
2
Scripting
How do I edit a script?
DC Electrical
12
DC Electrical-Create Design
Design Hierarchies
Wire Schedule
DC Electrical FAQ
How do I add or remove a combiner box in my DC Electrical Hierarchy?
View all 12
Single Line Diagram
1
Single Line Diagram
Bill of Materials
1
Bill of Materials (BOM)
Project Data
1
Project Data
Export Design
5
Export Design
How do I export my SunDAT model as a KMZ?
Reduce exported DWG file size (export from SU)
Templates are missing in Export Design
Export to PVsyst Tables instead of Modules
Utilities & Troubleshooting
Equipment Library
4
Equipment Library
How to Create a Custom Module
Clone Module Component Attributes
How do I request an equipment to be added to the Global Library?
Web Service
0
Cost Estimatation & Financial Modeling
1
Turn on Financial Estimation in PV Layout
Tools & Settings
0
Troubleshooting
7
Not able to generate a layout
Error in Generating PV Layout: Unable to place a single component in Region
ERROR IN GENERATING PV LAYOUT. REASON: DO_RUN_NREL_SIMULATION:SIMULATION_ERROR:6PAR_CELLTECH CANNOT BE NIL FOR ENERGY ANALYSIS SIMULATION
Energy Production values show "0"
Financial estimates are showing 0 in PV Layout Results
View all 7
Help Desk Software
by Freshdesk